Information We Collect
When you contact us for furnace repair or service, we collect the details we need to help you: your name, phone number, email address, and the service address where the work will happen.
If you call our office at 847 238 8439, we may note details about your furnace, the problem you're describing, and your preferred appointment time.
When you browse our website, we automatically receive some technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.
How We Use Information
We use your contact details to schedule your furnace repair, send appointment reminders, and follow up after the job is done. If you've asked us a question, we use your information to answer it.
We may use your email or phone number to share seasonal maintenance tips, special offers, or updates about our services. You can opt out of these messages at any time.
We also use website data to improve our site, make it easier to navigate, and understand which services people need most in Skokie.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and help the site work smoothly. For example, cookies can keep track of your session so you don't have to re-enter information.
We also use cookies to see how visitors move around our site. This tells us which pages are helpful and which ones need work.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well, but you can still call us at 847 238 8439 for service.
Analytics and Third-Party Tools
We use tools like Google Analytics to understand how people find our website and what they do once they're here. These tools collect anonymous data such as page views, time on site, and general location.
We may also use third-party scheduling or communication tools to manage appointments and send reminders. These providers only access your information to perform services for us, and they're required to keep it confidential.
We don't sell your personal information to anyone. Ever.
Data Sharing and Disclosure
We share your information only when it's necessary to complete the work you've asked for. That might mean giving your address and phone number to the technician assigned to your furnace repair.
We may share information with trusted service providers who help us run our business - like scheduling software or email services - but only under strict confidentiality agreements.
If the law requires it, we may disclose information to comply with a legal obligation, protect our rights, or keep our customers and team safe. We'll always do our best to let you know if that happens, unless we're legally prevented from doing so.
Data Retention
We keep your information for as long as we need it to serve you and meet our legal and business obligations. For example, we retain service records so we can honor warranties and help you faster if you call us again.
When your information is no longer needed, we securely delete or anonymize it. If you'd like us to remove your details sooner, just ask - we'll honor your request unless we're required to keep certain records by law.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. That includes limiting access to only the team members who need it to do their jobs.
We use secure connections on our website and store data on protected systems. While no method of transmission or storage is 100% secure, we work hard to keep your information safe and review our practices regularly.
If you ever suspect a security issue related to our website or your information, call us right away at 847 238 8439.
User Rights
You have the right to know what personal information we hold about you, and you can ask us to correct or delete it. You can also ask us to stop using your information for marketing purposes.
To make a request, just call us at 847 238 8439 or send an email to the address at the bottom of this page. We'll respond promptly and work with you to resolve any concerns.
If you're an Illinois resident, you may have additional rights under state law. We'll honor those rights and explain anything you're unsure about.
Children's Privacy
Our services are meant for adults. We don't knowingly collect personal information from children under 13. If you believe a child has shared information with us, please call us at 847 238 8439 so we can delete it.
If we learn we've collected information from a child without parental consent, we'll take steps to remove it as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.
If we make a significant change that affects how we use your personal information, we'll notify you by email or with a clear notice on our website. We encourage you to review this page whenever you visit.